Evanescia [Remastered V2.0]

Q: The Con is next week! Is the "Con Crunch" real? When will I get my order?
A: We know the panic. 😱 Here is the breakdown:

• In-Stock Items: These ship out in 24-48 hours. We don't mess around.
• Pre-Orders / Custom: Good things take time. Please check the specific ETA on the product page.
• Standard vs. Express: Standard shipping takes 7-12 business days (varies by location). If you are living on the edge and need it FAST, please select Express Shipping at checkout.
  > Pro Tip: Don't let your cosplay dreams stay dreams. Order early!

Q: Do you ship to my location? (International Shipping)
A: We ship globally! 🌍 Whether you are in the US, Europe, or a hidden village in the leaves, we got you. Just make sure your address is 100% correct—we can't teleport packages if the coordinates are wrong.

Q: Where is my tracking number?
A: Once your loot is packed, we’ll email you the tracking number instantly. If you don't see it after 3 days, check your Spam folder (sometimes email providers are the real villains).

Q: Be honest... are the wigs shiny? Like "Party City" shiny?
A: ABSOLUTELY NOT. That’s a crime against cosplay. 🙅‍♀️
Our wigs use premium, heat-resistant fibers that look matte and natural in photos (even with flash). They are thick, luscious, and ready for you to style. No bald spots, no plastic vibes.

Q: Can I use heat tools on the wigs?
A: Yes! You can use straighteners and curling irons up to 180°C (350°F). Go ahead and defy gravity with those spikes.

Q: How do I wash my costume?
A: Treat it like a legendary artifact. 🛡️

• Hand Wash Cold: Most cosplay fabrics (leatherette, jacquard, satin) hate washing machines.
• Hang Dry: Never put it in the dryer. Heat destroys the shape.
• Ironing: Low heat only, and always use a pressing cloth between the iron and the costume.

Q: I need to return something. How does this work?
A: Let's be real—international return shipping is expensive and a nightmare for your wallet. 💸
We don't want you spending $40 to return a $50 item. That makes no sense.
Instead of shipping it back, contact us first. We prefer to work out a Resolution (like a Refund or Partial Compensation) that keeps everyone happy.

Q: My item arrived damaged / wrong. (The "Our Bad" Situation)
A: First off, we are so sorry! 😭
Please do NOT throw anything away.

1. Snap Receipts: Take clear photos of the defect/wrong item and the shipping label.
2. Email Us: Send the "receipts" to [support email].
3. The Fix: If it's our fault, we will issue a Full Refund or Reship a new one immediately. No need to mail the broken one back.

Q: It doesn't fit / I changed my mind. (The "Oops" Situation)
A: It happens! Since return shipping fees are usually higher than the item value, we generally do not recommend returning the item.
However, we still want you to have a good experience. Email us, and we can often offer a Partial Refund (you keep the item and modify/resell it) or a special discount code for the correct size. Let's chat and find a solution! 🤝