Shipping Policy

At OSIAS, we are committed to providing a fast, reliable, and cost-effective shopping experience. We have optimized our global supply chain to ensure your cosplay gear arrives safely and on time.

1. Processing Time

Please note that "Delivery Time" = Processing Time + Shipping Time.

  • In-Stock Items: All orders generally require 1–3 business days for packing and processing before shipment.

  • Pre-Order / Customized Items: Production times vary. Please refer to the specific product detail page for accurate lead times.

2. Shipping Methods & Costs

We offer two main shipping tiers. Shipping costs are calculated automatically at checkout based on your delivery address and order weight.

  • Economy Shipping:

    • Cost: Calculated at checkout.

    • Free Shipping: Available on all orders over $150 USD.

    • Features: Reliable, trackable, and cost-effective.

  • Standard Shipping:

    • Cost: Calculated at checkout.

    • Features: Faster & more reliable delivery.

3. Estimated Shipping Times

Delivery times are estimates based on our carrier partners and start from the date of shipment, not the date of order.

Region Standard Shipping (Business Days) Economy Shipping (Business Days)
North America (US, CA) 7 – 10 Days 12 – 15 Days
Europe 6 – 8 Days 10 – 18 Days
United Kingdom 5 – 7 Days 10 – 15 Days
Asia-Pacific 2 – 4 Days 10 – 12 Days

4. Customs, Duties & Taxes (Important)

We strive to make international shipping as seamless as possible.

  • We Cover It. OSIAS handles customs clearance and pays import duties or taxes for you. There is no action or additional cost on your part.

5. Order Tracking

Once your order has shipped, you will receive an email with your tracking number. Please allow up to 48 hours for the tracking portal to update.

6. Address Accuracy (Disclaimer)

It is the customer's responsibility to provide a complete and accurate shipping address.

  • OSIAS is not responsible for packages that are lost, delayed, or returned due to an incomplete or incorrect address provided at checkout.

  • If a package is returned to us due to an incorrect address, the customer will be responsible for any re-shipping fees.

7. Lost or Stolen Packages

OSIAS is not liable for packages that are lost or stolen after the carrier has confirmed delivery to the address entered for the order.

  • If your tracking shows "Delivered" but you cannot locate your package, please check with neighbors or your building manager first.

  • Please contact the carrier directly to file a claim for any lost packages.

8. Contact Us

If you have any questions about your shipment, please contact our support team at service@osias.com.

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Anonymous (United States)
5/5 experience so far

ive purchased a few different cosplays on the OSIAS store and also initially on amazon (i prefer the OSIAS store despite a little longer shipping. shipping from the OSIAS store to US has been about ~1 week and no issues or delays.)
i thought they were so high quality that i purchased a 2nd to keep in storage in case they are damaged/worn over time and i was not able to order again.

really high quality in my experience so far, sizing has worked out (if the image on the cosplay says it is US sizing, it is very close or exactly the US size), i sized up 1x initially on first purchase but ended up being to large and purchased exact US size going forward.

overall very happy with this store

Thank you so much for your amazing review and continued support! ❤️ We’re so happy you’ve been satisfied with the quality, sizing, and shipping. It truly means a lot to us! ✨

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Anonymous (United States)
1st Cosplay, Sucess!

Great quality and value! Keep in mind the top is shortened, the pants are awesome, they look great. My only complaint is that the little buttons are sewn on a little loosely but everything stayed together so overall a great cosplay!

Hi there! We're thrilled to hear you loved the cosplay and appreciate your feedback. Thanks for sharing your experience, and we hope to serve you again soon!

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Kaisong Williams (United States)
Amazing!!

One of the best online shopping experiences I've ever had! My Geto cosplay was delivered so quickly, I almost didn't believe the email was correct. The website is super functional, the costume arrived in perfect condition, and the product itself is exactly what was advertised. Can't wait to wear this out!

Hi Kaisong, we're thrilled to hear you had such a fantastic experience with your Geto cosplay! Thank you for sharing your kind words. We can't wait to see you wear it out. Enjoy!

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Anonymous (Spain)
Excelente

Excelente calidad!

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Anonymous (United States)
Exceptional customer service

Exceptional customer service. Super helpful and they have the best quality in my humble opinion from many brands I've tried.

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Florencia Muir Elesgaray (Spain)
FANTASTIC!

It was a pleasure wearing this cosplay! The accesories were amazing, the mixing of textures and materials worked so well and it fitted perfectly!

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https://osias.com/products/danganronpa-junko-enoshima-cosplay-wig?_pos=2&_sid=e7801dde8&_ss=r (United States)
Junko enoshima cosplay

Bought this as last minuet resort as my old one was ruined a while ago, never did i think this cosplay would live up to my expectations AND beyond my expectations. The top is a great quality the bra is sown into the shirt though. The tie pattern is in the fabric desgin there is no vynle things that you have to worry about falling off on you. The skirt is perfect and it comes WITH SHORTS!? hello im in love

Thank you so much for your wonderful review! 😄 We’re thrilled to hear the cosplay not only met but exceeded your expectations. We’re glad you love the quality and details, and that the included shorts were a bonus! We can’t wait to have you shop with us again.

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Ricacosplay (Germany)
Black swan cosplay

I just got my black swan cosplay, and first I thought it was really beautiful! The material and the details of the cosplay itself are very good! They’re shiny and glittery ✨ whatsoever the accessories aren’t that nice… the thighs are very thin and because of the Velcro on the stockings it immediately ripped… the stocking are very thin and won’t stay up by themselves. The ring and bracelet broke immediately after the first try on.. same for one of the gloves - it immediately ripped on the first try on because my thumb is apparently too big for the glove (only the right one tho). The gloves and headpiece are nice quality tho and look/fit very good (expect for my thumb) And for the sizing: I guess it’s kinda accurate to the size chart, even though the bust circumference is a bit smaller than stated, and the stockings are way too big for my thighs (even though mine are on the bigger side)
Overall it’s a good cosplay that needs some extra work done. Even though I don’t expect to do extra work when I order a cosplay for 85€…

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John Smith (China)
perfect!

perfect wig for Kaede

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jay

very good!!!!