The Osias Promise
Cosplay is an investment. We're here to support you.
30 days to report issues, with solutions that make sense.
Size Unsuitable?
Need a different size? You can return it for an exchange or refund within 30 days.
Defective Item?
Missing a part or found a defect? Send us a photo. We will resend the missing part or refund you immediately.
Changed Mind?
You can return unworn standard costumes for a refund within 30 days.
Service Highlights
Smart Resolutions (Save on Shipping)
International shipping is expensive. Contact us first! In many cases, we can offer a partial refund without asking you to ship the item back.
No "Restocking Fees"
Unlike other shops, we don't charge a fee just to put the item back on the shelf. You only handle the shipping costs.
1-on-1 Support
Every case is handled by a real person via email. We confirm details before you ship anything to ensure your refund is approved.