Madoka Magica Akemi Homura Cosplay Costume

Processing: 1–3 business days before your order ships.

Free DDP Delivery:

Transit: 10–15 business days

Cost: $0 shipping fee

Coverage: All import duties, taxes, and customs clearance paid by OSIAS

Expedited Shipping:

Transit: 3–7 business days

Cost: Calculated at checkout based on destination

Note: You may need to assist with local customs if contacted

Tracking: You’ll receive a tracking number by email once your order ships.

Global Reach: Available to most countries—delivery windows vary by region.

After-Sale Service (15-Day Window)

Contact service@osias.com within 15 days of delivery with your order number, issue description and photos to request a return, exchange or refund.

Eligibility

Items must be unused, unwashed, undamaged and in original packaging with all tags attached. (Undergarments, socks, wigs and one-time-use accessories are excluded.)

Shipping Costs & Refunds

Return shipping is the buyer’s responsibility and non-refundable. International returns may incur high fees; in some cases we may offer a partial refund instead of a full return.

Exchanges

Offered only for defective or damaged items. Buyer covers both return and resend shipping fees.

Order Cancellation & Address Changes

You may cancel or change your shipping address any time before shipment. No changes can be made once the order has shipped.

Missing or Defective Items

Report within 15 days with photos. After confirmation, we will resend the missing item or issue a refund.

To make sure your order arrives safely and in perfect condition, OSIAS uses stronger, upgraded packaging materials.For cosplay costumes, we pack with triple-layer heavy-duty cardboard boxes to resist pressure and protect your outfit.For wigs, we use high-quality PET plastic, which keeps the shape and shields against damage during shipping.

What Makes OSIAS Products Stand Out?
Our products feature exclusive original designs, with sizes and fits tailored to suit more customers. All our items are photographed using real models, without studio lighting, to authentically showcase the details and features, ensuring you get exactly what you see.

How to Change My Address?
Contact us within 24 hours via email (service@osias.com) or live chat with your order number and the correct address details. If the order has already shipped, we cannot change the address.

How to Cancel My Order?
Email us within 24 hours with your order number and recipient details. If the order has been shipped, we cannot cancel it.

When Will My Order Ship?
In-stock items ship within 1-3 business days. During holidays, weekends, or special events, processing may be delayed. If you order pre-sale items with in-stock items, your order will be held until all items are in stock.

Promoter/Model Opportunities
Contact us directly via email (service@osias.com) or Instagram for details on how to become an OSIAS promoter or model.

Do You Offer Custom Services?
Currently, we do not offer custom services.

Missing or Defective Items?
Contact us immediately via email or chat for assistance.