--Order Cancellation

Please contact us within 24 hours after placing your order via email, online chat, or instant messaging tool, and provide your order number, recipient's name, and phone number. Our staff will initiate the cancellation of your order and process your refund. Once completed, you will receive a refund confirmation email.

Please note: If your order has already been shipped, we are unable to cancel it for you.

--Address Modification

Please contact us within 24 hours after placing your order via email, online chat, or instant messaging tool. Provide your order number and send us the correct address in the following format:

  • Name:
  • Street and DoorNumber:
  • City:
  • State/Province:
  • Postal Code:
  • Phone Number:
  • Country:

 

Please note:

  • If your order has already been shipped, we are unable to change the address for you.
  • Although we have confirmed with you that the address has been updated, due to system settings, the information in your order record will not be updated.

--Order Processing

For in-stock items, we typically arrange for shipment within 3-5 business days. For pre-sale items, the timing is as indicated on the product page.

 

Please note:

  • Processing may be delayed during holidays, weekends, and special events.
  • If you order both pre-sale and in-stock items together, your order will be held until all items are available, which may risk items being sold out.

--Order Status

If the order status shows as "unfulfilled":

  • Your order is in the process of being arranged, which means it has not yet been dispatched. You are welcome to contact us via email, online chat, or instant messaging tool.
  • Your order has been dispatched, but the courier has not yet updated the tracking number. You are welcome to contact us via email, online chat, or instant messaging toolfor more details.

 

If the order status shows as "fulfilled":

This means your order has been dispatched, and you should have received an email from us containing the tracking number. You can click on the link in the email to view the tracking information.