🎉Orders after Jan 23 will ship from Feb 5 due to Spring Festival🎉
Orders & shipping
Why Choose OSIAS?
Our products feature exclusive original designs, with sizes and fits tailored to suit European and American customers. All our items are photographed using real models, without studio lighting, to authentically showcase the details and features, ensuring you get exactly what you see.
All orders can be returned within 30 days.
Once we have received the order return, the refund will be processed within 14 business days.
How to Change My Address?
Contact us within 24 hours via email (service@osias.com) or live chat with your order number and the correct address details. If the order has already shipped, we cannot change the address.
When Will My Order Ship?
In-stock items ship within 3 business days. During holidays, weekends, or special events, processing may be delayed. If you order pre-sale items with in-stock items, your order will be held until all items are in stock.
Do You Offer Custom Services?
Currently, we do not offer custom services.
Promoter/Model Opportunities
Contact us directly via email (service@osias.com) or Instagram for details on how to become an OSIAS promoter or model.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.