At OSIAS, we prioritize a seamless and reliable shopping experience. Starting from January 1, 2025, we have partnered exclusively with FedEx, DHL, and Amazon express to improve tracking accuracy and on-time delivery rates, ensuring an enhanced experience for our buyers.

1. Shipping Method

All orders will be shipped via "OSIAS Preferred Shipping", a reliable and efficient shipping service.

  • Transit Time: 3-7 business days

2. Shipping Regions & Delivery Times

Delivery times vary based on your location. Please find the estimated delivery times below:

Region Delivery Time
North America 4-6 business days
Europe 5-7 business days
United Kingdom 5-7 business days
Asia-Pacific 3-5 business days

3. Processing Time

All orders require a processing time of 1-3 business days before shipment.

For customized or pre-order items, production and processing times may vary. Please refer to the product detail page for specific information.

4. Shipping Costs

  • Free Shipping: Orders with a total payment of $200 USD or more qualify for free shipping.
  • Multiple Items, No Extra Shipping Fees: To encourage customers to purchase full cosplay sets (including wigs, costumes, shoes, etc.), we do not charge additional shipping fees for multiple items in a single order.
  • For orders under $200, shipping fees will be calculated at checkout based on the destination.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or through the respective carrier's platform.

6. Customs and Duties

For international orders, any applicable customs duties or taxes are the responsibility of the buyer. Please check with your local customs office for details regarding these charges.

7. Important Notes

  • Delivery times are estimates and may be impacted during holidays or unforeseen circumstances.
  • For customized or pre-order items, the overall shipping time includes both production and transit periods.

For any questions or concerns regarding shipping, please contact our customer service team at Service@osias.com.

Thank you for choosing OSIAS. We are committed to delivering your orders promptly and efficiently!