The Osias Promise
Cosplay is an investment. We're here to support you.
30 days to report issues, with solutions that make sense.
Size Unsuitable?
Need a different size? You can return it for an exchange or refund within 30 days.
Defective Item?
Missing a part or found a defect? Send us a photo. We will resend the missing part or refund you immediately.
Changed Mind?
You can return unworn standard costumes for a refund within 30 days.
Service Highlights
Smart Resolutions (Save on Shipping)
International shipping is expensive. Contact us first! In many cases, we can offer a partial refund without asking you to ship the item back.
No "Restocking Fees"
Unlike other shops, we don't charge a fee just to put the item back on the shelf. You only handle the shipping costs.
1-on-1 Support
Every case is handled by a real person via email. We confirm details before you ship anything to ensure your refund is approved.
Need to start a return or report an issue?
Contact Service@osias.comStandard Return & Refund Policy
To ensure compliance with global consumer protection regulations and our payment gateways, please review our official return terms below:
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Conditions for Return
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn, unwashed, and unused.
- With original tags attached and in its original packaging.
- Non-returnable items: Wigs, footwear, intimates, and fully customized (tailor-made) costumes cannot be returned due to hygiene reasons and custom nature.
3. Return Shipping Costs
- Defective/Incorrect Items: If the issue is our fault (e.g., damaged in transit, wrong size sent), we will cover the return shipping cost or provide a full/partial refund without requiring a return.
- Customer Remorse/Wrong Size Ordered: If you ordered the wrong size or simply changed your mind, you are responsible for paying the return shipping costs.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original method of payment within 3-5 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
5. Return Address & Contact
Please DO NOT send your purchase back to the manufacturer or the address on the package without contacting us first. Returns must be pre-approved.
To start a return, please contact us at: service@osias.com. We will provide you with the correct return facility address based on your location.