Hazbin Hotel Vox Cosplay Costume

Set Includes: Coat, pants, shirt, hat, gloves and bow tie.Special Detail: Shoulder pads and stereoscopic shoulder recreate the detail of the cartoon.

High-Quality Fabric: Made form skin-friendly fabricl, more comfortable, and has a soft handfeel.

Special Detail: Shoulder pads and stereoscopic shoulder recreate the detail of the cartoon.

Upgraded Design: Stretchy and feel-good fit, due to the elastic in the waist of the Flared pants.

Purchase Tips: Check the Osias size chart for the best fit. For sizing concerns, contact Osias customer service.

Shipping Policy

At OSIAS, we are committed to providing a fast, reliable, and cost-effective shopping experience. Since January 1, 2025, we have optimized our collaboration with logistics providers, streamlining our supply chain to reduce costs and accelerate delivery times. 

1. Shipping Methods

We offer the following shipping options to meet your needs:

1.1 Expedited Shipping:

• Transit Time: 3-7 days
• Faster and more reliable shipping service for urgent orders.

1.2 Standard Shipping:

• Transit Time: 10-15 days
• A cost-effective option with slightly longer delivery times.
• $200 → $100 USD or more qualifies for FREE Standard Shipping ✅

2. Shipping Regions & Estimated Delivery Times

Estimated delivery times vary by region:

3. Processing Time

All orders require a processing time of 1-3 business days before shipment.

For customized or pre-order items, production and processing times may vary. Please refer to the product detail page for specific information.

4. Shipping Costs

✅ Free Standard Shipping: Orders $200 → $100 USD or more qualify for FREE Standard Shipping.
✅ Expedited Shipping: Available for an additional fee, calculated at checkout based on destination.
✅ No Extra Fees for Multiple Items: We do not charge additional shipping fees when you purchase multiple items (such as full cosplay sets, wigs, costumes, shoes, etc.) in a single order.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or through the respective carrier’s platform.

6. Customs and Duties

For international orders, any applicable customs duties or taxes are the responsibility of the buyer. Please check with your local customs office for details regarding these charges.

7. Important Notes

📌 Delivery times are estimates and may be impacted by holidays or unforeseen circumstances.
📌 For customized or pre-order items, the overall shipping time includes both production and transit periods.

For any questions or concerns regarding shipping, please contact our customer service team at Service@osias.com.

Thank you for choosing OSIAS! We are committed to delivering your orders promptly and efficiently. 🚀✨

OSIAS Return & Refund Policy

SECTION 1 - How to Initiate After-Sale Service?

For returns, refunds, or exchanges, please contact us first at service@osias.com and provide the following information:

• Order number
• Issue description
• Relevant photos (if applicable)
• Your request (Return, exchange, or refund)

⚠ Note: We cannot process returns without prior contact and confirmation. All after-sale matters must be handled through customer service first.

SECTION 2 - Return/Refund/Exchange Time Frame

• We offer a 15-day after-sale service, meaning you can request returns, refunds, or exchanges within 15 days of receiving your order.
• Due to the high return shipping costs for international orders, please contact us first, and we will offer you the best solution based on your situation.
• After 15 days, we unfortunately cannot offer returns or exchanges.
• For any questions or issues, feel free to reach out via email, Instagram, or online chat anytime.

SECTION 3 - Order Cancellation & Address Modification

• You may cancel your order or change the shipping address anytime before the order has been shipped.
• Once the order has shipped, we are unable to cancel or modify the shipping address.

SECTION 4 - Return Policy

How to Request a Return

• Returns must be requested within 15 days of receipt, by contacting us at service@osias.com.
• Due to the high cost of international shipping, we will discuss the best solution for your return based on your case, which may involve partial refunds instead of a full return.

Return Conditions

• The item must be unused, unwashed, and undamaged, with the original packaging intact.
• You may try on the costume, but please keep it clean and complete.
• A receipt or proof of purchase is required for the return.

Returns Will Not Be Accepted Under the Following Conditions

1. Partial returns (e.g., returning only part of the costume) are not eligible for a refund.
2. Items that are worn, used, altered, or damaged cannot be returned.
3. Undergarments, socks, and stockings cannot be returned.
4. Items for one-time wear or indoor use (e.g., shoe covers, boots tops, costume shoes) cannot be returned.
5. Wigs, facial hair, and any other artificial hair accessories cannot be returned.
6. Unauthorized refusal of packages will result in the total order cost being charged as the return shipping fee. If the package is returned to us because you missed the delivery, and you want it resent, you must pay for the additional shipping costs.

SECTION 5 - Refund Policy

• Once we receive and inspect the returned item, we will notify you via email whether your refund has been approved.
• If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
• Note: For international orders, if we offer a partial refund without a return, it will be clarified and agreed upon through customer service.

Late or Missing Refunds (if applicable)

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there may be some processing time before the refund appears.
4. If you’ve done all of this and still have not received your refund, please contact us at service@osias.com.

SECTION 6 - Exchange Policy

• We only offer exchanges for defective or damaged items.
• If you need to exchange an item for the same product, please contact us at service@osias.com.
• Return shipping and resend shipping fees are the buyer's responsibility.

What if the Size is Unsuitable?

• We accept returns or exchanges within 15 days of receiving the product if the size is unsuitable.
• The return shipping fee will be at the buyer’s expense. Please carefully refer to our size chart before purchasing.
• A full refund will be issued once the returned item is received, with original tags intact and the item in complete condition.

SECTION 7 - Missing or Defective Items?

If part of your order is missing or you received a defective item, please contact us within 15 days of receiving the product and provide the following:

1. Photos of the received items and packaging.
2. We will check our shipping system to confirm if the item was omitted from the original shipment.
3. If the item is confirmed missing, we will either refund or resend the missing item.

SECTION 8 - Return Shipping Costs

• International return shipping costs are expensive, and we encourage you to contact us first for the most effective resolution. In some cases, we may offer partial refunds instead of a full return.
• We cannot process returns without prior approval, so please ensure that you reach out to customer service before proceeding with any return.
• Return shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

What Makes OSIAS Products Stand Out?
Our products feature exclusive original designs, with sizes and fits tailored to suit European and American customers. All our items are photographed using real models, without studio lighting, to authentically showcase the details and features, ensuring you get exactly what you see.

How to Change My Address?
Contact us within 24 hours via email (service@osias.com) or live chat with your order number and the correct address details. If the order has already shipped, we cannot change the address.

How to Cancel My Order?
Email us within 24 hours with your order number and recipient details. If the order has been shipped, we cannot cancel it.

When Will My Order Ship?
In-stock items ship within 3 business days. During holidays, weekends, or special events, processing may be delayed. If you order pre-sale items with in-stock items, your order will be held until all items are in stock.

Promoter/Model Opportunities
Contact us directly via email (service@osias.com) or Instagram for details on how to become an OSIAS promoter or model.

Do You Offer Custom Services?
Currently, we do not offer custom services.

Missing or Defective Items?
Contact us immediately via email or chat for assistance.