Genshin Impact Navia Cosplay Costume

Orders will be processed within 2–3 business days before shipping.

Once your package has left our warehouse, you will receive a confirmation email with tracking information.

If you are not satisfied with your purchase, we offer returns or refunds.

Requests must be submitted within 15 days of delivery.

For full details, please refer to our Returns & Refunds Policy.

To make sure your order arrives safely and in perfect condition, OSIAS uses stronger, upgraded packaging materials.For cosplay costumes, we pack with triple-layer heavy-duty cardboard boxes to resist pressure and protect your outfit.For wigs, we use high-quality PET plastic, which keeps the shape and shields against damage during shipping.

We strive to provide a smooth and transparent shipping experience for our international customers. Please read the following information regarding shipping methods and customs duties:

Standard Shipping

We use the DDP (Delivered Duty Paid) shipping method for standard delivery. This means that customs duties and import taxes are already included in the shipping fee, and you will not be required to pay any additional customs charges upon delivery.

Expedited Shipping

When choosing expedited shipping, your order will be processed based on warehouse availability and your shipping destination:

Shipped from Local Warehouse (e.g., within the EU)

If the product is in stock in your local region (such as an EU-based warehouse), it will be shipped directly from there. No customs duties or additional fees will be charged.

Shipped from International Warehouse

If the product is shipped from an international location, our logistics partner will assist with customs clearance. To ensure a smooth process, each package will be declared at a value of USD $5–$10 on the customs documents.

Please note: In rare cases, your local customs office may require your cooperation to complete the clearance process.